Sensitivity and natural Preservation Sustainability In its clear defense of the environment and its firm commitment to sustainable development, Benalmádena Palace Spa demonstrates its commitment to the environment and has quality certificates that prove it.
QUALITY AND SUSTAINABILITY POLICIES
HOTEL 4* BENALMÁDENA PALACE
Benalmádena Palace seeks to FIDELIZE ITS CUSTOMERS and motivate their employees with the least environmental impact. For us, the most important thing is to give / deliver to each client happy memories, moments and EXPERIENCES that last in time and provoke the desire to return to the hotel and recommend it.
For the staff of Benalmádena Palace the priority is:
- GIVE AN IMMEDIATE RESPONSE to any client,at any time and in any situation. For this reason, the management team of Benalmádena Palace will help to achieve the best of each of its employees, stimulate a good working environment, achieve goals and encourage continuous training.
- DISPOSE OF THE BEST HUMAN TEAM possible, motivated and share the same goals.
- Benalmádena Palace will work to achieve BEING RECOGNIZED FOR OFFERING SAFE, COMPREHENSIVE AND QUALITY SERVICES IN ALL AND EACH OF ITS ACTIVITIES, SUCH AS ANIMATION, FACILITIES, CUSTOMER TREATMENT ...
- THE ENVIRONMENT, always looking for the balance with a quality service and respectful with the environment. Continuously managing and improving the effectiveness of their processes while minimizing their environmental impacts, through the systematization, analysis and improvement of processes. PREVENT POLLUTION
- THE RIGHTS AND PROTECTION OF MINORS
- RESPECT, RESPONSIBILITY, COOPERATION AND DEVELOPMENT WITH THE LOCAL COMMUNITY
- RIGHTS OF EQUALITY OF THE PEOPLE.
- COMPLY WITH THE LEGISLATION AND REGULATIONS that apply to it, as well as other requirements that the Organization subscribes.
- SEGURIDAD Y SALUD DE NUESTROS CLIENTES Y EMPLEADOS.
THE CLIENT'S HAPPINESS and motivation of its employees with the least environmental impact
Benalmádena Palace seeks to be known as a LEADING organization for its ability to innovate, quality and reliability of services, generating satisfaction in its customers, employees, suppliers and society-Benalmádena Palace will seek without limit the client's LOYALTY, its REPETITION and THAT WE RECOMMEND, seeking to be the meeting point on the Costa del Sol, so it will "fight" to be able to have the necessary means to measure and improve its objectives, both Quality and Environmental, covering the needs and expectations of customers.
- Joint vision: We are an organization that integrates its efforts in reaching a common goal efficiently. We make our decisions according to the ideas of all and considering the effects on others.
- Transparency: We are an open and accessible organization that facilitates and shares information. We are committed to communicating our actions in a comprehensible and faithful way to reality
- Adaptation to changes: We are flexible, we facilitate changes and we know how to transform and evolve. We are incorporated into the new social, technological and economic contextsService orientation: We carry out our work to respond to the needs of our clients.
- Entrepreneurship: We are proactive in the detection and exploitation of opportunities. We are inspired by the best to be leaders in each field of action.
- Coherence: We assume the mission, vision and values of the organization and commit ourselves to them.