Welcome to the
COMPLIANCE CHANNEL
of AMO HOLIDAYS, SL

The filing of complaints shall be made in accordance with the provisions of the Code of Conduct of AMO HOLIDAYS, SL and, in any case, subject to the provisions of the Operating Procedure of the Complaints Channel.

In the event that your claim relates to occurrences unrelated to this channel, it will be forwarded to the corresponding department or, if applicable, will be automatically archived.

The communications raised through the Compliance Channel must always be made in good faith. False or malicious complaints may lead to legal actions such as the imposition of corresponding penalties.

AMO HOLIDAYS, SL is a company that carries out its activity through managing, promoting and operating the Benalmádena Palace Hotel, a hotel that has been providing its customers with quality, reliable and secure services since 2004.

The satisfaction of our customers is our top priority and we know that it is only possible with quality and excellence. We treat our guests with hospitality, honesty and respect. We have the obligation to make sure that your stay in our facilities is a comfortable experience through our attention and courtesy. To achieve this, it is essential that our services are developed in an environment that respects the people, their rights and our environment.

Our values and principles, transparency in business management and confidentiality are the foundation that sustains our reputation. Therefore, compliance with laws and good business practice is a firm commitment to our customers, employees, partners and the society.

Our main objective at AMO HOLIDAYS SL is to build trust and ensure our good image, always seeking a professional behavior in the development of the activities of each and every one of the members of the entity. Thus, we have developed an open and transparent business culture, based on our core values, as the basis for a series of compliance commitments, rules and ethical principles acquired by the management that constitute the foundations of the General Policy of the Compliance Program for the Prevention of Criminal Risks of the company.